Werk II

Services

for Customers & Partners

PreSales Support

We support your sales efforts by analyzing customer requirements, by proposing, preparing and demonstrating technical solution plus providing initial technical support.

  • analyzing customer requirements (ex. from a Request for Information)
  • proposing a demo scenario
  • preparing a customized demo system
  • demonstrating priint:suite
  • providing initial technical support
  • reviewing ballpark costs (licenses & services)

Project consultancy during the Blueprint Phase

Our experienced consultants support and guide you actively throughout the Blueprint Phase. When the resulting scope of application makes extensions for the priint:suite necessary, you can influence your specific product roadmap. Together, we will determine which functions are relevant via priint:suite capabilities, and which may be developed as customer specific activities.

  • Project and process definition
  • People affected: roles and responsibilities
  • Define functional requirements
  • Publication analysis
  • Cost awareness and transparency

Network configuration services/installation services

  • Installation services: Installation of priint software modules on your server.
  • Safeguarded roll-outs: Adaption of priint software modules, integration of application software, structured IT-documentation.

Implementation & Configuration Support

If required, a priint team can be retained for implementation and configuration of priint:suite by our partners. We tailor this service to customers’ needs. Normally, we are assigned as a subcontractor by the partner who is the customer’s contractor (e.g., for dedicated tasks).

  • Installation of priint:suite (Client + Server)
  • Bringing priint:suite into service
  • Configuration of Entity Data Model
  • Placeholder configuration
  • Scripting (Javascript, CScript, . . .)

Development Support

Our priint:team offers Development Support for customers and partners. We can offer you Development Support for:

  • Data Mapping Methods (Java)
  • Connector Development for a Content System (JSON, REST, XML-Source, . . . )
  • Data Provider Methods (JSON, REST, XML-Export, DB-Import, . . .)
  • Plugin-Development to extent standard functionality (Java)

Project Monitoring

Our priint:team checks and evaluates the results from defined milestones.

  • The solution design of the first “Kick Off” 
  • The defined Target Processes
  • Design of Entity models
  • Complete results for the Blueprint Phase
  • Review Costs Estimations for a project

Pit Stop

Our priint:team will closely examine the priint project, inspect problem zones and pinpoint the potential for optimization. You benefit from our experience with over 300 customers from all sectors of industry. This is what we provide:

  • Kick-off meeting: We gather all the key people and everyone involved around one table.
  • Analysis: We collect all the relevant information about the processes in your priint environment.
  • Concluding meeting with the decision-makers.The results are presented to you.
  • Effective and structured: All the facts are put on the table. Decisions can be made immediately on what to do next
  • Detailed report: A detailed report containing all the concrete solution scenarios for your company.
  • Your benefits: Enhance your productivity and efficiency with a pit stop.

This pit stop will help your project to recapture its drive and performance.

Training

Designed to ensure a high degree of know-how, experience and qualification by our certified partners, a select number of qualified consultants are provided for each of the roles needed to execute the project. As such, we offer an extensive qualifying program consisting of:

  • Standard trainings
  • Certification program for partners
  • Individual trainings (e.g. "training-on-the-job")

Customers can also train and qualify as solution partners, which enables them to develop their own solutions based on priint:suite.

Bestpractise & Vision Workshops

In this workshop we will present new technologies and updates on the latest developments in the publishing sector. We will help you to explore possibilities for your next innovations by discussing best practice implementations of priint:suite, and sharing our strategies and plans.

You will get information about the most recent roadmap of the priint:suite and we will help you identify the next steps for your company’s publishing strategy. Equipped with a framework for innovation, you will achieve your vision. 

Help Desk & Maintenance

  • We provide our partners and customers with information and support related to priint:suite and our services.
  • Access to our Knowledge Base
  • Troubleshooting
  • Bugtracking
  • Software delivery (update versions / upgrade versions)
  • Guidance about our products

A maintenance or a partner contract with us is mandatory to get access to our Help Desk.